Shipping Policy for Frost Buddy
Order Processing
Frost Buddy processes orders promptly once payment is confirmed. Processing typically takes 1-3 business days but may vary due to factors such as product availability, order volume, seasonal demand, weekends, holidays, or other circumstances.
Shipping Methods and Delivery Estimates
Shipping options available for your order will appear during checkout. Delivery times depend on the chosen shipping method and your delivery location.
While we generally estimate shipping durations between 5-10 business days, please note that delivery dates are approximate and subject to change.
Shipping Fees
Shipping charges for your order will be calculated and displayed at checkout. Fees vary based on destination, package size and weight, order value, and the delivery method you select.
Tracking Your Order
When available, tracking information will be provided once your order has shipped. Keep in mind that carrier tracking systems may require additional time to update shipment status.
Possible Shipping Delays
Delivery may be delayed due to factors beyond our control, including but not limited to:
- Severe weather conditions
- Carrier operational disruptions
- Higher seasonal shipping volumes
- Holidays affecting transit
- Transportation interruptions
- Customs inspections
- Incorrect or incomplete address information
- Local delivery conditions
- Other unforeseen events
Delivery Address Accuracy
Please ensure your shipping information is complete and accurate before placing your order on Frost Buddy.
If you notice an error in your shipping address, contact our customer support at kleobartholomew8670@outlook.com immediately. After your order enters fulfillment or ships, address changes may no longer be possible.
Failed Delivery and Returned Packages
If a carrier is unable to deliver your package, it may be returned according to their policies. Packages returned due to incorrect addresses, refused delivery, or failure to collect may incur additional shipping fees for reshipment.
Damaged Packages
If your shipment arrives with visible damage, keep all original packaging and contact Frost Buddy customer service with your order details as soon as possible. You may be asked to provide photos or additional documentation to assist with your claim.
Missing Shipments
If tracking shows your package was delivered but you cannot locate it, please check your delivery area carefully and contact the carrier to inquire further.
If the package remains missing, reach out to Frost Buddy customer service so we can investigate the delivery status.
International Shipping
Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges levied by the destination country. These costs are typically the recipient's responsibility and may delay delivery due to customs processing.